SHSM Certification: Communication Skills2022-09-20T11:48:40-04:00

Communication Skills Certification

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Step 1: Resources

Please review each of these resources thoroughly to prepare for the quiz at the end of this page.

Step 2: Questions

After watching the video:

What were the communication problems you saw?

Have you ever had similar communication problems?

Communication is a cycle. Messages leave the sender to the receiver. Where communication goes wrong is when the sender does not receive feedback that the message has been sent correctly. Think about texting or using social media.

Have you ever had similar situations happen to you?

What makes closing the feedback loop hard?

Watch the Video!

Adjust the volume or pause the video to meet your needs.

Step 3: Exercise

This puzzle contains significant hints for the final quiz!


1. Communication is partially about sending a m.......
2. We can communicate with our t....
3. Active l........ can improve communication.

Step 4: Summary

Communication is where the receipt of the message is received, and when the receiver understands the message as the sender intended.

  • Tone
  • Words
  • Nonverbal cues
    • Facial expressions
    • Body language
    • Eye contact
  • Active Listening
    • Smile
    • Eye contact
    • Be Present
  • Know your audience
    • Impact of personality style & culture
  • Be aware of noise

Step 5: Complete the following quiz and your certificate will be sent to your teacher once your submission has been reviewed. Good luck!

Complete Quiz

Having issues?  Get support by emailing us at contactus@flashpointtraining.com

Monthly gift card giveaway?2022-07-27T10:59:09-04:00

That’s right!  For every SHSM Certification earned through Flashpoint, you will automatically be entered to win a $100 gift card for anywhere you choose!

How do I earn my Red Seal?2022-07-27T10:38:43-04:00

Each SHSM consists of five required components:

  1. Bundle of credits
    A defined bundle of credits consisting of eight to ten Grade 11 and Grade 12 credits, including cooperative education credits
  2. Certification and training experiences
    Sector-recognized certifications and/or training courses
  3. Experiential learning and career exploration activities
    Experiential learning and career exploration activities within the sector
  4. Reach ahead experiences
    Learning experiences connected with the student’s postsecondary plans
  5. Sector-partnered experiences
    Experiences in which students engage with a sector partner to explore sector-related content, skills, and knowledge involving either ICE (innovation, creativity, and entrepreneurship), coding, or mathematical literacy.

For more information, check out the Ministry of Education’s website.

Are there scholarships for SHSM students?2022-07-27T10:38:51-04:00

You bet there is!  Many Ontario colleges and universities offer scholarships for students with a SHSM Red Seal on their diploma.

Check the school’s Award section or Google “SHSM Scholarships” to find out which schools offer them.

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