Communication Skills Certification

Step 1: Resources

Please review each of these resources thoroughly to prepare for the quiz at the end of this page.

Step 2: Questions

After watching the video:

What were the communication problems you saw?

Have you ever had similar communication problems?

Communication is a cycle. Messages leave the sender to the receiver. Where communication goes wrong is when the sender does not receive feedback that the message has been sent correctly. Think about texting or using social media.

Have you ever had similar situations happen to you?

What makes closing the feedback loop hard?

Watch the Video!

Adjust the volume or pause the video to meet your needs.

Step 3: Exercise

This puzzle contains significant hints for the final quiz!

1. Communication is partially about sending a m.......
2. We can communicate with our t....
3. Active l........ can improve communication.

Step 4: Summary

Communication is where the receipt of the message is received, and when the receiver understands the message as the sender intended.

  • Tone
  • Words
  • Nonverbal cues
    • Facial expressions
    • Body language
    • Eye contact
  • Active Listening
    • Smile
    • Eye contact
    • Be Present
  • Know your audience
    • Impact of personality style & culture
  • Be aware of noise

Step 5: Quiz

Complete the following quiz and your certificate will be sent to your teacher once your submission has been reviewed. Good luck!

Complete Quiz

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