Passion in the Workplace…A Revolution of Kindness
Whether an employee is working from home or physically in the workplace, don’t we all desire to work every day with a sense of passion? You know that intense feeling of emotion, the one that takes over without thought and the thing that propels you forward without effort; also known as “work engagement” which is linked to employee satisfaction.
Gallup Research and The Conference Board have been monitoring employee satisfaction and engagement for many years and their research shows that “the decision to be engaged is made in worker’s feelings—not minds”. We now know that feelings and emotions drive human behavior—what people care most about and commit themselves to in their lives.
Consequently, how leaders and organizations make people feel in their jobs has the greatest impact on their performance by far. Especially through this pandemic, people want to be seen, to be heard, to feel like the organization cares about them. We’re talking real, deep and authentic interest. Enough to treat people as human beings with feelings when economic conditions turn bad. Enough to accommodate and support their staff through difficult times when the pressure gets turned up. What does this all amount to? Simply……. KINDNESS.
So what can be done? It involves all levels of the organization coming together to create ‘Kindness Commitments’. That’s right. Use the word ‘kindness’ in the workplace….it’s not a dirty word. Spend time talking about what motivates you and your team, and then create a way to help each other put it in motion. It involves building confidence by digging deeper into underlying personal, team and organizational fears like the fear of failure, reprimand, not being able to see an idea come to life, liability, fear of sufficient resources, or current economic stability. Building trust requires the autonomy to give both voice and life to ideas, seeing failures as just a set-back and an opportunity to learn.
Creating ‘Kindness Commitments’ is a process….not a one-time thing. They have to grow and be kept alive by displaying them for everyone to see, discussed regularly for continued understanding and embedded into HR practices to make them a living source. With time and continuous effort, kindness can even become a core value and part of your organizational culture. With keeping kindness in the forefront, it will be an organic act that will be present in daily life, both at work and at home.
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