Overview:
A Business Etiquette certification is an invaluable addition to many Specialist High Skills Major (SHSM) programs in Ontario. As students prepare for co-op placements, part-time jobs, and future careers, understanding professional expectations in the modern workplace becomes essential. This training helps learners build confidence, credibility, and competence by exploring the behaviours, habits, and communication skills that contribute to a polished professional presence.
Business Etiquette training introduces students to key components of workplace professionalism, including first-impression management, accountability, punctuality, and respectful communication. Participants learn how time and resource management influence reliability and productivity, as well as how professionalism is reflected through consistent, responsible behaviour.
The session also explores image management and the role of appearance, language, and tone in creating workplace credibility. Students examine proper use of business communication platforms — from email and messaging tools to meeting etiquette and written correspondence. A core component of the certification focuses on proper phone etiquette, including preparing for calls, using professional greetings, choosing appropriate language, managing tone and voice inflection, and applying effective questioning and active listening skills.
Through realistic examples and guided activities, learners gain practical tools they can apply immediately in school, co-op placements, interviews, and workplace interactions.
Sectors:
The Flashpoint Business Etiquette Certification is available for the Business SHSM Sector.
How is it offered?
This Flashpoint Certification is facilitated (On-site or Off-site) or independently online.
Why Choose Flashpoint?
When delivered through Flash Point Training, Business Etiquette becomes an interactive, practical learning experience that prepares students for real workplace expectations. Our instructors break down modern professional standards into clear, relatable lessons that help students feel confident and prepared in any setting.
Flash Point Training offers in-person delivery (with online options available), flexible scheduling, and a smooth certification process designed specifically for Ontario high schools. Teachers appreciate our organized structure, professional facilitation, and consistent delivery.
For students, a Flash Point Business Etiquette certification strengthens key employability skills such as communication, reliability, professionalism, and customer service. It equips learners with the behaviours and mindset needed to make strong impressions and succeed in any career pathway.
Choose Flash Point Training to help your SHSM students build the professional polish that sets them apart.
Prepare your students for life beyond school. Run better SHSM programs with Flashpoint.
