With a selection of 37 offerings including ICE sessions customized to each industry, we have you covered!

All sessions are offered either virtual or face-to-face

1. Customer Service

This sector-specific certification will enable participants to define and understand the benefits of exceptional customer service. Participants will assess whether they have the traits needed for a customer service mindset. They will also learn to recognize the barriers to great customer service, how to adapt to different customer behaviour styles, and develop a personal action plan to develop their skills.

2. Leadership Skills

This sector-specific certification will enable participants to explore leadership practices and practical applications that identify leadership skills and competencies. Participants will be empowered to recognize their capacity to lead in all areas of life and uncover, deepen, and build on their natural strengths as a leader. Topics covered will include learning how to raise their personal awareness of their strengths and limiting beliefs, incorporating new ways to work that will create positive environments, and learning ways to ignite their own and others’ passions and best-selves so that they’re inspired to contribute at their highest potential.

3. Ethical Considerations

This certification looks at the meaning of ethics from multiple perspectives and the impact various factors can have on them. Students will identify some of their own ethical situations and will have an understanding of how they may be different depending on various factors. The session will provide real-life scenarios and conflicts students may face, as well as those within the industry. The certification will provide steps to assist in making choices when confronted with an ethical situation.

4. Communication

This certification explores the importance of strong communication skills in the workplace and identifies what makes these skills hard to master. It also highlights the pitfalls that workers, young and old, can fall into when not using proper communication strategies. Participants will learn about various communication techniques including face-to-face (formal and informal), and effective use of various communication channels such as email, newsletters, social media, websites, and electronic and physical bulletin boards. Participants will develop an action plan based on their communication style by learning how perceptions impact communication, understanding active listening and level three attention, and will be introduced to different communication styles based on personality types.

5. Conflict Resolution

This certification explores the basis of conflict, conflict as a stage in the continuum of change, the different conflict styles, and builds skills for reaching effective solutions. Participants will learn to identify potential areas for disagreement before they surface, articulate desired outcomes, and how to effectively deal with difficult people and challenging situations. Throughout the certification participants will discover how conflicts affect them in various situations, how to adjust perspectives in order to shift thinking and action, and understand how to address conflict based on equity and human needs. Participants will have the opportunity to identify 2-3 skills that they will commit to improving their communication and de-escalating a conflict situation.

6. Personality Inventory

This certification pulls on a number of personality tools where participants self-identify traits that they most align with. Participants will work on defining what is most important in their lives and gain clarity about what they truly want to accomplish. Participants will discover their strengths as well as what’s holding them back, in order to increase confidence and assist in overcoming limiting beliefs. Participants build on this knowledge to identify skills that utilize their natural traits to optimal potential and production for the highest outcome of satisfaction and passion in their work.

7. Equity and Inclusion

This certification speaks to barriers that various populations may face as they try to navigate social systems, and challenges participants to consider diversity and assumptions, and encourages participants to ask about inclusion and apply their learning to their work. Participants will review the ‘inter-sectional wheel diagram’ to explain how individuals may face multiple forms of discrimination and factors that contribute to discrimination. They will discuss systemic barriers and how participants can become champions for equity.

8. Project Management

This sector-specific certification starts with learning the definition of a project and what makes it a part of everyone’s life, in one form or another. Students will learn the steps of project management and complete a simple project as part of the training. In just minutes, they’ll understand what project management is about, regardless of the size of the project. Participants will grow accustomed to multitasking and time management in order to successfully complete projects.

9. Group Dynamics

How individuals interact with each other and within groups is an important skill in a world where working in teams is inevitable. Understanding how groups work together is part of creating positive group dynamics. Participants will understand what is required to ensure teams can work towards collective decisions, and are held accountable for outcomes. Learn the benefits of having a team plan, the serious pitfalls of the “craving to be cohesive,” and what you can do to avoid the related challenges.

10. Ergonomics and Safe Lifting

No matter where you work or what you do, ergonomics and safe lifting can benefit you, both in the short term and long term. Computers and phones are almost a full-time part of life, yet serious efforts to prevent computer-related injuries have largely been limited to the workplace. Participants will understand proper ergonomics while using technology and what to do to keep and comfortable. Participants will learn the do’s and don’ts’ of keeping healthy through ergonomics and safe lifting.

11. Event Coordination

Event planning is the process of managing a project such as a meeting, convention, tradeshow, ceremony, team building activity, party, or convention. Participants will learn why planning is key to a successful event/project and what steps to take to ensure consideration of all various aspects of event coordination. Regardless of whether events are small or large, participants will work to know who the audience is as a team in order to serve their needs.

12. Portfolio Development

This sector-specific certification will allow participants to find out why a portfolio is a great way to get noticed and help reach goals. Professional portfolios provide a visual opportunity to share an individual’s work and personality, and can be digital or in hard copy. Participants will learn the inside scoop from experts who know what to include in a portfolio, tips on how to stand out from the crowd, and why creating it over time is the best approach.

13. Proposal/Grant Writing

Free money is available, if you know how to access it. There are so many student grants available from organizations and individuals that want to support youth. Grants provide money to support causes and organizational objectives. Participants will understand what is important when writing a proposal or applying for a grant, what should be included, and resources that can assist them. Participants will learn how to influence others through their writing and will have the opportunity to apply.

14. Communication in the Workplace

Provides students with insight into how to communicate effectively with adults in the workplace using various mediums including face-to-face and virtual. Teaches how to professionally address an adult in the workplace, how to properly communicate via email, text, and other digital formats with adults, how slang, profanity, and other inappropriate words/language sabotages success, the importance of focusing on the person you are communicating with, and removing distractions like personal phones or other screens. Students will learn about common slip ups that workplaces do not tolerate, understanding the different privacy boundaries when communicating in the workplace, and how to conduct yourself in a virtual and face-to-face meeting.

15. Leadership Skills: 2Real Olympic Gold

Provides participants with the building blocks for self-love, self-esteem, and self-efficacy through a program developed by an Olympic Gold Medal coach and master in personal leadership. Participants will develop a better understanding of how to improve resilience and coping skills, reduce negative self-image while promoting empathy, improve appreciation and respect for others, reduce negative behaviour, and increase self-efficacy.

16. Leadership Skills: Allyship

Provides participants with the understanding of what allyship can mean to unlock the power of diversity. Allyship is the lifelong process in which people with privilege and power work to develop empathy towards a marginalized group’s challenges. This course addresses how allyship leadership is part of creating a culture in which the marginalized group feels valued, supported, and heard. Participants will learn what it means when work and efforts must be recognized by those you are seeking to ally with, how to unlock the power of diversity, and go beyond inclusiveness. Participants will be taught why allyship is a verb not a label, how to be a personal leader in allyship, and how to build relationships through trust, consistency, and accountability.

17. Stress Management

Participants will learn what stress responses are while gaining useful information and simple tips on how to combat stress. They will understand how to use adaptive behaviour that is easy to implement to help reduce stress. Participants are given an opportunity to explore both short yoga and meditation exercises, while understanding the powerful benefits of both in this engaging session.

18. Effective Networking

This session explores the truth about networking. Participants learn the importance of building authentic relationships based on trust to serve others. While exploring the power of networking and building customer-focused relationships, participants will learn and practice networking techniques such as creating a unique value proposition, a 30 second elevator speech, and building on networks from existing contacts. This session reinforces the benefits of strong networks and assists individuals in developing key networking tips required for growth and success.

19. Business Etiquette

This certification will enable participants to explore professional business etiquette in the new millennium. Topics covered will include first impression management, time and resource management, accountability and responsibility components including punctuality and respect, proper use of business communication mediums, as well as image management such as the use of language and dress in the workplace. Participants will learn proper phone etiquette which will encompass preparing for calls, using professional call greetings, appropriate language and voice inflection as well as questioning and listening skills that support effective phone communication.

SPE/ICE

1. RESILIENCY FOR THE NEW NOW (All sectors focus)

For many students, the new world they find themselves in can create feelings of stress, confusion, anxiety, fear, sadness, and loneliness. Although there is an increased focus to support students with mental wellness, they can also take their own steps toward mental fitness. This SPE/ICE will empower participants to look at ways to improve their own mental well-being as well as the mental fitness of other students by generating ideas that schools and the education system can further explore.

2. LEADERSHIP THROUGH ALLYSHIP (All sectors focus)

Students learn what allyship means and how it creates power for unlocking diversity and giving voice to marginalized groups. Leadership through allyship is the lifelong process of creating a culture where marginalized groups feel valued, supported, and heard. Participants will understand the stages beyond inclusiveness and learn how to build relationships through trust, consistency, and accountability. Students will gain the knowledge of how to become a personal leader by starting “brilliant conversations” and what they can do to begin to make change in their own school.

3. VIRTUAL GAMING: (ICT & Business focus)

Meet a Canadian virtual gaming giant who has grown from opening the first North American virtual reality arcade, to opening arcades throughout Canada, the USA, and Costa Rica. They are leaders in the virtual reality world, using it for entertainment, training, education, therapy and a variety of other unique applications. Participants will help them find new ways to use virtual technology and will create innovative services and products.

4. VIRTUAL REALITY: (Aviation & Aerospace focus)

Do you want to learn more about all-things aircraft-related within the earth’s atmosphere and beyond? In this course, participants will explore how to utilize virtual reality to attract youth to the aviation industry.

5. GOLD MEDAL SUCCESS (Olympic Medal Coach): (Sports & Health & Wellness focus)

Elite performance success is attainable for everyone—in sports and any other area you want to pursue. With 3 successful Olympic campaigns and years of coaching elite athletes using powerful and inspiring mindset techniques, these methods have helped thousands of people to achieve their full potential. This coach’s Performance System will help participants work through challenges that arise when searching for their best life and will help create a legacy of purpose, accountability, and fulfillment. Participants will help them find a way to share this message with youth across the world.

6. PROFESSIONAL LACROSSE: (Sports & Business focus)

Did you know that lacrosse is the fastest-growing high school sport in the nation? Participants will learn about a game that has been around since the 1500’s, and a team that plays in front of thousands of fans, winning several national lacrosse league championships throughout its franchise history. Participants will understand what makes this sport interesting, including it’s notoriety of being “the fastest game on two feet,” and the combined influences of hockey, soccer, and basketball. Participants will help this national team increase interest in the sport and find a way to engage new audiences.

7. LUXURY ATHLETIC & WELLNESS RESORT: (Sports, Health & Wellness focus)

Participants will meet an organization that is committed to championing a healthy and happy life for its members through a mix of unparalleled athletic lifestyle resorts. They go far beyond fitness to encompass the entire spectrum of daily life for individuals of all ages. They also have a corporate social responsibility program that includes environmental goals to decrease energy and water consumption, and a foundation to improve children’s nutrition in schools. Participants will help them find ways to attract youth who have been injured and still want to maintain their fitness while healing.

8. ELECTRIC VEHICLES: (Environment & Transportation focus)

Since the first introduction of electric vehicles to the consumer market 10 years ago, electric vehicles have rapidly grown in popularity with a 42,000% increase in use. Learn why they are taking the vehicle industry on as a Canadian organization accelerates the adoption of electric vehicles to maximize their environmental and economic benefits. Decide what factors are the most important to you when purchasing your next vehicle. Help this organization increase awareness of the electric vehicle industry by participating in an exercise to understand how cost, environment, and values differ with gas-powered vehicles.

9. ELECTRIC CAR MARKET: (Manufacturing focus)

The record speed for electric cars for a quarter mile drag race is 8.8 seconds and 230 KPH. Three cars nearing production have an acceleration of 0-100 KPH in about 5-7 seconds—similar to a Ferrari or Corvette. Participants will explore the manufacturing of electric vehicles, with the most popular purchase of a Tesla Model 3, which is increasing in sales by almost 90 percent year-on-year. Help promote awareness of the ‘nuts and bolts’ behind electric vehicles to help consumers make vehicle choices that meet their needs.

10. COMMUNITY ARTS PROMOTION: (Arts & Culture and Non-Profit focus)

Meet two progressive, not-for-profit organizations who provide opportunities for diverse cultural expression, artistic development, training, and employment to members of communities. One has a focus on youth in central west Toronto and the other on promoting local arts, culture and lifestyle businesses. As they continue to transition as part of the new world order, participants will help these organizations increase awareness of its work and connect youth to their communities through volunteering, sharing stories, and contributing to these organizations.

11. MINING FOR MILLENNIALS (Mining focus)

This ICE certification explores the rapidly changing mining industry and new opportunities for millennials. In recent years technology has changed the face of mining from demand and innovation to green and diversity opportunities. Millennials can play key roles in all facets of the mining industry while addressing the need for human talent.

12. RENOWNED GLOBAL NON-PROFIT- PROVINCIAL PROGRAM: (Non-profit, Justice SPE/ICE focus)

This not-for-profit organization keeps inspiring a generation of young global citizens. Students will learn about the Canadian branch of a global community conservation organization that advances the vision and work of its founder. That’s right, one person started it all! Today, their vision is for a healthy planet where people make compassionate choices to live sustainably and in harmony with each other, the environment and other animals. Students will help them improve their youth council to help spread their message and invite even more youth to join the cause.

13. RENOWNED GLOBAL NON-PROFIT CANADIAN PROGRAM: (Environment focus)

As part of a global community conservation organization, help this organization further the work about the challenges of watershed invasive species in a local area.

14. FORTUNE 500 CANADIAN RESTAURANT CHAIN: (Hospitality & Tourism, Business focus)

This organization is a rare Canadian-owned chain of restaurants and bars with 160 locations in Canada and the United States. Participants will learn what makes them stand out, why customers keep going to their restaurants, and what they’ve been doing to keep up with industry changes. Everyone knows it’s challenging to run a restaurant over many years. Participants will help them work on what it will take to get back on their feet after being closed, as their team and customers try to adjust to the change.

15. AWARD-WINNING LUXURY RENOVATOR: (Construction focus)

After having worked in development and strategy for one of Canada’s largest property management and development advisory firms, the owner needed a change and the business was born. This organization has always had a vision to bring the highest level of luxury home renovations, along with the highest level of customer service. They are a one-stop-shopping solution for home renovations, and one of the only home renovation companies who specializes in condo renovations. Participants will help them work on the challenge of keeping up with demand by attracting youth into the construction renovations.

16. NATIONAL FOOD MANUFACTURER: (Health & Wellness, Business focus)

As Canada’s largest food industry manufacturer, it is a successful leader with sales and distribution centres in Toronto and London, Ontario. A key area of focus continues to be the health, wellness, and safety of their employees, providing training and other support programs to ensure it remains top-of-mind. But it’s not just about the organization’s efforts – employees must be part of the solution. Students will help them find ways to increase employee engagement in problem areas related to workplace wellness, health, and safety.

17. AGRICULTURE & CONSTRUCTION EQUIPMENT PROVIDER: (Agriculture and Construction Focus)

As one of John Deere’s largest partners in Canada with multiple locations servicing Ontario, this agriculture and construction equipment provider sells quality equipment, parts, and service. Participants will learn about its various divisions including lawn and garden, commercial, agriculture, and compact construction equipment. They provide major brands such as John Deere, AGCO, Case IH, and New Holland. This session explores how to find and attract the best young employees to this amazing company.

18. NATIONAL BEAUTY ORGANIZATION: (Health & Wellness, Business, Arts & Culture focus)

The only Canadian organization dedicated to supporting and educating beauty professionals through educational events, competitions, and on-line/on-demand content. They work with its members to raise the standards of the beauty industry. Students will be a part of their goal to work with industry professionals, owners, distributors, manufacturers, and schools to increase customer awareness of safe work practices and standards.