Overview:
A Communication Skills certification is an essential addition to many Specialist High Skills Major (SHSM) programs in Ontario. Strong communication is one of the most in-demand competencies across every industry — from business and hospitality to technology, health care, manufacturing, and community services. This training helps students understand why effective communication is challenging, how it impacts workplace success, and what strategies they can use to strengthen their skills.
The session explores common communication pitfalls that workers of all ages experience, such as misunderstandings, unclear messaging, assumptions, and inconsistent tone. Students learn practical techniques for communicating in different settings, including face-to-face conversations (both formal and informal), written communication, and digital channels such as email, newsletters, websites, and social media. Participants examine how perceptions, personal biases, and first impressions influence the way messages are sent and received.
The certification also introduces students to communication styles connected to personality traits, helping them understand why people express themselves differently and how to adapt for better results. Additional topics include active listening, “level three” attention, body language, and strategies for ensuring clarity and respectful dialogue. Learners finish by developing a personal action plan tailored to their strengths and communication goals.
Sectors:
This Certification is available for Health & Wellness, Non-Profit and Sports sectors.
How is it offered?
The Flashpoint CPR-C Certification is facilitated (On-site or Off-site).
Why Choose Flashpoint?
When delivered through Flash Point Training, Communication Skills becomes an engaging and highly interactive learning experience. Our instructors use real-world examples, guided discussions, and hands-on activities to help students build confidence and understand how effective communication improves teamwork, customer service, leadership, and workplace performance.
Flash Point Training provides in-person delivery (with online options available), flexible scheduling, and a streamlined certification process designed for Ontario high schools. Educators appreciate our organized approach, professional delivery, and consistent support across all sectors.
For students, a Flash Point Communication Skills certification strengthens essential employability skills such as active listening, clarity, collaboration, adaptability, and problem-solving. It prepares learners to communicate professionally and confidently in school, co-op placements, and future career pathways.
Choose Flash Point Training and give your SHSM students the communication tools they need to succeed in every environment.
Prepare your students for life beyond school. Run better SHSM programs with Flashpoint.
