Continuous Improvement & Measuring Success
Step 1: Resources
Please review each of these resources thoroughly to assist you with completing your Action Worksheet
Step 2: Questions
Ask yourself these six psychological safety questions to create psychological safety on your team:
1. Presence: Your presence has an impact on the tone and tenor of a meeting. When you enter a room, does your influence warm or chill the air?
2. Collaboration: When you collaborate with your peers, does your influence accelerate or decelerate the speed of discovery and innovation?
3. Feedback: Fear breaks the feedback loop. If there’s pervasive fear, people filter or withhold feedback. Does your influence increase or restrict the flow of feedback?
4. Inquiry: Telling has a tendency to shut people down, while asking has tendency to draw people out. Does your influence draw people out or shut them down?
5. Dissent: Dissent is critical to making good decisions by thinking carefully about different potential courses of action. Do you encourage and reward dissent or discourage and punish dissent?
6. Mistakes: Mistakes are clinical material for learning and progress. Do you celebrate mistakes and the lessons learned or overreact and marginalize those who make them?
Ask yourself the following questions:
What has your team accomplished in the last three months?
How does this inform you about what your team needs to do in order to continue success?
How will your team continue to do that?
How will your team be accountable for that?
How will your team know they are making a difference?
Reflect on the Following Questions:
What might be your first next step?
Think through the next specific actions you will need to take to successfully move you towards your goal.
What support structures might help you?
When you think of an action you can do now that you can do to move forward what would it be?
Step 4: Summary
- Continuous Improvement is an ongoing effort to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.
- Improving tools and materials
- Improving people and relationships
- Improving the work environment
- Psychological Safety is A shared belief that the team is safe for interpersonal risk-taking. Establishing a climate of psychological safety allows space for people to speak up and share their ideas.
- When it comes to creating psychologically safe environments, establishing norms is critical to success and participation. For leaders, speaking out is actually less important than how we react and respond to other team members.
- How might you change how you respond to your team members?
- Trust in the workplace is about individual personal connections. Psychological safety is a group-level attribute where everyone can express their thoughts without fear of criticism.
1. Inclusion Safety: Can I be my authentic self?
2. Learner Safety: Can I grow?
3. Contributor Safety: Can I create value?
4. Challenger Safety: Can I be candid about change?
Step 5: Action Worksheet
Complete the Action Worksheet and submit a copy to your supervisor.
Having issues? Get support by emailing us at contactus@flashpointtraining.com
