This certification explores the importance of strong communication skills in the workplace and identifies what makes these skills hard to master. It also highlights the pitfalls that workers can fall into when not using proper communication strategies.

Participants will learn about various communication techniques including face-to-face (formal and informal), and effective use of various communication channels such as email, newsletters, social media, websites, and electronic and physical bulletin boards.

Participants will develop an action plan based on their communication style by learning how perceptions impact communication, understanding active listening and level three attention, and will be introduced to different communication styles based on personality types.