Problem Solving & Change Management

Step 1

Review the Resources

Step 2

Reflect on the Questions

Step 3

Complete the Exercise

Step 4

Review the Summary

Step 5

Complete the Action Worksheet

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Step 1: Resources

Please review each of these resources thoroughly to assist you with completing your Action Worksheet

Ground Rules For Talking About A Problem

Delphi Method

Nominal Group Technique

Ideal solution is

Step 2: Questions

Reflect on the following:

What ground rules would you set for problem solving with your team. Why?

Reflect on the Following Questions:

Think about a time when you would use the Delphi Technique. Why would this work in this situation?

Reflect on the Following Questions:

Think about a time when you would use the Nominal Group Technique. Why would this work in this situation?

Step 3: Exercise

1. Create a SMART Goal.

Think about an action you can do right now to improve motivation with your team.

SMART Goal Sheet

Step 4: Summary

  • It’s ok to agree to disagree on what the problem is and 
  • why it is a problem
  • It’s ok to take a break if the discussion isn’t going as planned
  • Everyone speaks from “I” when identifying a problem
  • Everyone agrees to actively try to see others perspectives related to perspectives around the problem

Delphi Method

Nominal Group Technique

  • Effective (it will meet the goal)
  • Efficient (is affordable), and 
  • Fewest side effects (limited consequences from implementation)

Step 5: Action Worksheet

Complete the Action Worksheet and submit a copy to your supervisor.

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