SHSM Certification: Guest Services2022-09-21T16:09:38-04:00

Business Etiquette Certification

Want to know more about the SHSM program, scholarships and our monthly gift card giveaway?


Step 1: Resources

Please review each of these resources thoroughly to prepare for the quiz at the end of this page.

Step 2: Questions

Handshakes are a big part of first impressions. Ideally, the handshake should not be remembered for anything other than being strong and professional.

Have you ever used one of these handshakes or has someone give you one?

Can you think of other bad business handshakes?

What are some things considered to be standard good workplace etiquette?

  • Being a good example
  • Not engaging in workplace drama- talk on the phone to solve problems not via e-mail or text
  • Communicating respectfully – including volume and tone
  • Following good hygiene habits and dressing professionally
  • Showing up on time
  • Understanding your work instructions
  • Doing the work
  • Following through
  • Staying off your cell phone

Watch the Video!

Adjust the volume or pause the video to meet your needs.

Step 3: Exercise

This puzzle contains significant hints for the final quiz!

1. The ability to perceive work in a p....... way is an ingredient for successful business etiquette.
2. Business Etiquette is a set of m.......
3. You can show professionalism by avoiding work place d.....

Step 4: Summary

  • A set of manners that is accepted or required in a profession.
  • The ability to present yourself as a professional.
  • The ability to perceive the work in a positive way.
  • Workplace dress is dependent on where you are working and the image you want to project.
  • People make a judgement about you within the first 7 seconds of meeting you.
  • That does not leave a lot of time for mistakes.
  • Show up on time
  • Dress professionally
  • Don’t engage in drama
  • Understand your work instructions
  • Communicate
  • Do the work
  • Follow through
  • Stay off your cell phone

Step 5: Complete the following quiz and your certificate will be sent to your teacher once your submission has been reviewed. Good luck!

Complete Quiz

Having issues?  Get support by emailing us at

Monthly gift card giveaway?2022-07-27T10:59:09-04:00

That’s right!  For every SHSM Certification earned through Flashpoint, you will automatically be entered to win a $100 gift card for anywhere you choose!

How do I earn my Red Seal?2022-07-27T10:38:43-04:00

Each SHSM consists of five required components:

  1. Bundle of credits
    A defined bundle of credits consisting of eight to ten Grade 11 and Grade 12 credits, including cooperative education credits
  2. Certification and training experiences
    Sector-recognized certifications and/or training courses
  3. Experiential learning and career exploration activities
    Experiential learning and career exploration activities within the sector
  4. Reach ahead experiences
    Learning experiences connected with the student’s postsecondary plans
  5. Sector-partnered experiences
    Experiences in which students engage with a sector partner to explore sector-related content, skills, and knowledge involving either ICE (innovation, creativity, and entrepreneurship), coding, or mathematical literacy.

For more information, check out the Ministry of Education’s website.

Are there scholarships for SHSM students?2022-07-27T10:38:51-04:00

You bet there is!  Many Ontario colleges and universities offer scholarships for students with a SHSM Red Seal on their diploma.

Check the school’s Award section or Google “SHSM Scholarships” to find out which schools offer them.

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