SHSM Certifications: Intro to Hospitality Management2022-09-23T11:02:38-04:00

Introduction to Hospitality management

Want to know more about the SHSM program, scholarships and our monthly gift card giveaway?

CLICK HERE

Step 1: Resources

Please review each of these resources thoroughly to prepare for the quiz at the end of this page.

Step 2: Questions

Customers today expect easy solutions to their problems. How do these changes in technology affect hospitality?

Why do you think it is Important To Continuously Evolve In The Hospitality Industry?

Watch the Video!

Adjust the volume or pause the video to meet your needs.

Step 3: Exercise

This puzzle contains significant hints for the final quiz!


1. The ability to perceive work in a p....... way is an ingredient for successful business etiquette.
2. Business Etiquette is a set of m.......
3. You can show professionalism by avoiding work place d.....

Step 4: Summary

  • Merriam Webster’s Dictionary defines hospitality as, “generous and friendly treatment of visitors and guests or hospitable treatment.”
  1. Empathy and Emotional Intelligence
  2. Team Work
  3. Stress and Time Management
  4. Problem Solving
  5. Strategy and Innovation

For restaurants, cost of goods sold (COGS) is one of the most important things to measure. Put simply, it’s how much it costs you to produce a menu item. COGS is important because it’s tied directly to your profit margins, revenue and inventory management.

Both customers and businesses can benefit from improved communication, reservations, and guest service systems. Technology has helped tourism and hospitality industries replace expensive human labor with technological labor. This helps reduce labor costs, but also helps avoid customer service issues.

Examples Include 

  1. Smart Guest Experiences
  2. Big Data Protection
  3. Smart Reserve Parking
  4. Remote Check in/out
  5. Mobile Room Keys
  6. Smart Room Service
  7. On-ling Reputation Management

Step 5: Complete the following quiz and your certificate will be sent to your teacher once your submission has been reviewed. Good luck!

Complete Quiz

Having issues?  Get support by emailing us at contactus@flashpointtraining.com

Monthly gift card giveaway?2022-07-27T10:59:09-04:00

That’s right!  For every SHSM Certification earned through Flashpoint, you will automatically be entered to win a $100 gift card for anywhere you choose!

How do I earn my Red Seal?2022-07-27T10:38:43-04:00

Each SHSM consists of five required components:

  1. Bundle of credits
    A defined bundle of credits consisting of eight to ten Grade 11 and Grade 12 credits, including cooperative education credits
  2. Certification and training experiences
    Sector-recognized certifications and/or training courses
  3. Experiential learning and career exploration activities
    Experiential learning and career exploration activities within the sector
  4. Reach ahead experiences
    Learning experiences connected with the student’s postsecondary plans
  5. Sector-partnered experiences
    Experiences in which students engage with a sector partner to explore sector-related content, skills, and knowledge involving either ICE (innovation, creativity, and entrepreneurship), coding, or mathematical literacy.

For more information, check out the Ministry of Education’s website.

Are there scholarships for SHSM students?2022-07-27T10:38:51-04:00

You bet there is!  Many Ontario colleges and universities offer scholarships for students with a SHSM Red Seal on their diploma.

Check the school’s Award section or Google “SHSM Scholarships” to find out which schools offer them.

Go to Top