This sector-specific certification will enable participants to define and understand the benefits of exceptional customer service. Participants will assess whether they have the traits needed for a customer service mindset. They will also learn to recognize the barriers to great customer service, how to adapt to different customer behaviour styles, and develop a personal action plan to develop their skills.
This certification looks at the meaning of ethics from multiple perspectives and the impact various factors can have on them. Students will identify some of their own ethical situations and will have an understanding of how they may be different depending on various factors. The session will provide real-life scenarios and conflicts students may face, as well as those within the industry. The certification will provide steps to assist in making choices when confronted with an ethical situation.
Event planning is the process of managing a project such as a meeting, convention, tradeshow, ceremony, team building activity, party, or convention. Participants will learn why planning is key to a successful event/project and what steps to take to ensure consideration of all various aspects of event coordination. Regardless of whether events are small or large, participants will work to know who the audience is as a team in order to serve their needs.
This sector-specific certification will enable participants to explore leadership practices and practical applications that identify leadership skills and competencies. Participants will be empowered to recognize their capacity to lead in all areas of life and uncover, deepen, and build on their natural strengths as a leader. Topics covered will include learning how to raise their personal awareness of their strengths and limiting beliefs, incorporating new ways to work that will create positive environments, and learning ways to ignite their own and others’ passions and best-selves so that they’re inspired to contribute at their highest potential.
Provides participants with the building blocks for self-love, self-esteem, and self-efficacy through a program developed by an Olympic Gold Medal coach and master in personal leadership. Participants will develop a better understanding of how to improve resilience and coping skills, reduce negative self-image while promoting empathy, improve appreciation and respect for others, reduce negative behaviour, and increase self-efficacy.
Provides participants with the understanding of what allyship can mean to unlock the power of diversity. Allyship is the lifelong process in which people with privilege and power work to develop empathy towards a marginalized group’s challenges. This course addresses how allyship leadership is part of creating a culture in which the marginalized group feels valued, supported, and heard. Participants will learn what it means when work and efforts must be recognized by those you are seeking to ally with, how to unlock the power of diversity, and go beyond inclusiveness. Participants will be taught why allyship is a verb not a label, how to be a personal leader in allyship, and how to build relationships through trust, consistency, and accountability.
This sector-specific certification will allow participants to find out why a portfolio is a great way to get noticed and help reach goals. Professional portfolios provide a visual opportunity to share an individual’s work and personality, and can be digital or in hard copy. Participants will learn the inside scoop from experts who know what to include in a portfolio, tips on how to stand out from the crowd, and why creating it over time is the best approach.
This sector-specific certification starts with learning the definition of a project and what makes it a part of everyone’s life, in one form or another. Students will learn the steps of project management and complete a simple project as part of the training. In just minutes, they’ll understand what project management is about, regardless of the size of the project. Participants will grow accustomed to multitasking and time management in order to successfully complete projects.
Meet two progessive, not-for-profit organizations who provide opportunities for diverse cultural expression, artistic development, training, and employment to members of communities. One has a focus on youth in central west Toronto and the other on promoting local arts, culture and lifestyle businesses. As they continue to transition as part of the new world order, participants will help these organizations increase awareness of its work and connect youth to their communities through volunteering, sharing stories, and contributing to these organizations.
Meet one of two progressive, non-profit organizations who provide opportunities for diverse cultural expression, artistic development, training, and employment to members of communities. One has a focus on youth in central west Toronto and the other on promoting local arts, culture, and lifestyle businesses. As they continue to transition as part of the new world order, participants will help these organizations increase awareness of its work and connect youth to their communities through volunteering, sharing stories, and contributing to these organizations.
For many students, the new world they find themselves in can create feelings of stress, confusion, anxiety, fear, sadness, and loneliness. Although there is an increased focus to support students with mental wellness, they can also take their own steps toward mental fitness. This SPE/ICE will empower participants to look at ways to improve their own mental well-being as well as the mental fitness of other students by generating ideas that schools and the education system can further explore.
Students learn what allyship means and how it creates power for unlocking diversity and giving voice to marginalized groups. Leadership through allyship is the lifelong process of creating a culture where marginalized groups feel valued, supported, and heard. Participants will understand the stages beyond inclusiveness and learn how to build relationships through trust, consistency, and accountability. Students will gain the knowledge of how to become a personal leader by starting “brilliant conversations” and what they can do to begin to make change in their own school.
Our FLAME Virtual sessions can be used in a variety of ways. We can arrange for a FLAME Virtual session to support your students with their SPARK Online Certifications. One of our knowledgeable Flashpoint facilitators will review the content with the students, clarify any questions that students may have, and then introduce one of our industry experts. These experts will then talk to the students and give specific examples that illustrate real world usage and implementation of the skills being taught.
As well, our FLAME Virtual sessions are a great way for students to earn the Reach Ahead component for their SHSM designation. These Virtual Reach Ahead sessions are about an hour in length to give the speaker the opportunity to chat with you and your students about their education, experience, industry, and career details. Then with the help of a Flashpoint facilitator, the guest speaker will engage with students to answer questions, provide suggestions, and mention various additional resources. If your students have a specific area of interest, please let us know. Our virtual reach ahead sessions are fully customizable thanks to our vast network of professionals across all sectors which provides a wide range of guest speakers and available topics.
In addition, the FLAME Virtual session can be used as an SHSM Discovery or Introduction session for younger students. If your school is looking to promote a particular SHSM sector, we will provide a guest speaker and a Flashpoint facilitator to host this virtual session. The speaker will provide students with entry level information regarding education and career paths, pros/cons of the industry, and interesting anecdotes that students can use to consider opting into the SHSM program. There will be an opportunity for students to ask questions of the speaker and engage in discussion.
These asynchronous online training experiences include the 10 essential skills that every employer looks for when they hire. Students need as much support as possible to be ready for the real world of work.
This sector-specific certification will enable participants to explore leadership practices and practical applications that identify leadership skills and competencies. Participants will be empowered to recognize their capacity to lead in all areas of life and uncover, deepen, and build on their natural strengths as a leader. Topics covered will include learning how to raise their personal awareness of their strengths and limiting beliefs, learning to incorporate new ways of work that will create positive environments where positive things happen, and learning ways to ignite their own and others’ passions so that they’re inspired to contribute at their highest potential.
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