FAQ – Frequenty Asked Questions2022-08-26T11:32:28-04:00

Frequently Asked Questions

How do I register?2022-07-27T10:47:39-04:00

Centrally-funded boards: simply complete our Registration Form and we will send you the selected certification links and or more information to book your in-person session.

Every other board: simply complete our Registration Form and we will send you an estimate. Once you have confirmed the estimate, we will send you the selected certification links and an official invoice.

What programs are available in-person?2022-07-20T13:32:14-04:00

You can review our entire catalog of programs available here!

What programs are available virtually?2022-07-20T13:33:13-04:00

You can review our entire catalog of virtual programs available here!

What sets Flashpoint apart from other companies?2022-09-20T11:05:45-04:00

It’s the fact that we give students the opportunity to meet people who work in the occupations, see the workplaces and get highly interactive training sessions all in one. In a nutshell, we offer what the Ministry had envisioned for this program. We provide two highly experienced industry facilitators to guarantee a richer experience and unprecedented engagement.

We offer training options that are not always easy to access. We offer experiences that students may not otherwise be able to access and are pretty cool. Finally let’s face it, SHSM teachers are extremely hard working teachers who are constantly juggling their various commitments. We take care of everything from sign in, training, tours, talks, certificate presentations and if requested we’ll even arrange for lunch. It has also been our experience that teachers appreciate the simplified budgeting process.

When can I register students for training?2022-07-27T10:46:39-04:00

It is an open registration; you can register anytime!

What is included in the virtual certification training?2022-07-20T13:33:34-04:00

It includes a variety of content with videos, resources, personal reflection questions, a short and easy knowledge quiz, additional resource links and a summary
of the certification.

How long does the training take to complete?2022-09-20T11:06:38-04:00

Our standard for an ICE or a 2 Certification session is a full school day. We are happy to adjust the timing as needed.

How many students / certifications can I register for?2022-07-20T13:28:23-04:00

These certifications can be purchased for any number of students (even as few as one student!). You can register as many students across as many certifications as you like in a single registration.

How long does the virtual training take to complete?2022-07-20T13:33:56-04:00

Completion time is between 45 – 75 minutes per online certification, but students can take as long as they require to complete the training.  The on-demand approach provides cues to pause the video and allow as much time as needed to complete the work.  In fact, the training may be repeated or completed over any period of time.

The Ministry understands that student attention for on-line learning is shorter and allows for less than the required standard three hours per face-to-face certification.

What if my students cannot attend the event that day?2022-09-20T11:07:15-04:00

We understand that when dealing with teenagers, attendance is never as anticipated. This year we are pleased to provide a complimentary asynchronous certification link for any student who was unable to attend their scheduled in-person session.

What if I need to register more students or extend the completion deadline?2022-07-20T13:28:54-04:00

Registration is typically open until the end of the school year.  Completion deadlines can be determined by the Board Lead and extended if necessary.  Please contact us and we would be happy to find a solution that meets your needs.

When will I receive the link to the training?2022-07-20T13:34:20-04:00

The training link(s) are typically sent directly to the teacher within 24 hours of registration.

Do you offer Off-site events?2022-09-20T11:08:28-04:00

Off-site sessions are where we come from! We continue to offer our signature off-site partnership experiences. Just ask.

How much does it cost?2022-07-20T13:29:54-04:00

Individual certification pricing is available, but we always strive to find a way to work within your budget!

We can offer bulk pricing on a school-wide or even board-wide basis, so be sure to contact us for any number of certifications!

How will I know when the students have completed the training?2022-07-20T13:34:43-04:00
  1. Students complete the online certification(s) and quiz / worksheet at their discretion (entering only their name and teacher’s email)
  2. On the 1st of each month (or upon request), student certificates and their responses from the month prior are shared with the teacher in an email and designated Google Drive folder
  3. The teacher can review and share the individual certificates (or the entire Drive folder) with students at their discretion
How do I get started?2022-09-20T11:11:16-04:00

Complete our online registration and our customer service team will connect with you to talk about your needs. Or, please reach out to us by email or phone.

Do you offer certifications in French?2022-07-20T13:29:59-04:00

Definitely!  Many of our SHSM, SPE and Reach Ahead experiences are offered entirely in French, and the catalogue continues to grow!

Can students complete the quiz more than once?2022-07-20T13:35:13-04:00

Yes, the quiz may be completed more than once.  However, the answers are referenced in the summary above quiz.  Therefore this should prevent the need to complete the quiz more than once.  The e-learning can be reviewed as many times as needed to assist in understanding the material.

Is there anything that might incentivize students to complete their certifications?2022-07-20T13:35:35-04:00

Tracking completion rates and following up with students is the key to maximizing completions!

That said, Flashpoint also offers virtual synchronous facilitated instruction for groups of up to 40 students for any certification.
The facilitator will walk students through the certification and they can complete the requirements as they go.
The content is very youth-centered and feedback from students is extremely positive.

We also provide prizes each month for completion within the month, October through May.

Can I see a sample of a certification page?2022-09-02T12:51:43-04:00

Absolutely! You can visit this link to view an example of our Stress Management SHSM Certification here.

How do you ensure student privacy?2022-07-20T13:36:22-04:00

All communication with students will be done through the teacher. The quiz requires the student to enter only their name so it can automatically be added into the Certificate of Completion that is sent to the teacher. We maintain 100% student privacy and do not collect or request any other personal information.

Where are the certificates sent?2022-07-20T13:37:02-04:00

On the 1st of each month, all certificates completed in the month prior will be generated and, along with the students’ responses, be added to a Google Drive folder and shared with the email address entered by the students (ie. their teacher’s email).

What if students don’t have computers or aren’t technically inclined?2022-07-20T13:37:39-04:00

The training is simple and includes:

  • No need for a login
  • No need for software or apps
  • Access to training links via any internet-connected device

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